Internet technologies and knowledge management systems in e-business

Theoretical classes

Data, information and knowledge. Knowledge and its function in society. Definition of knowledge in the field of electronic business. Metadata as a tool for describing data semantics. Organization of metadata into dictionaries and ontologies. Separate storage of data and metadata: a relational model. Shared storage of data and metadata: XML, semantic web, object and document models. Presentation of knowledge in NOSQL databases. Mapping the semantics of data and processes in connecting information systems of different companies. Data discovery and business analytics. Knowledge graphs and visualization. Knowledge management in e-business. Content management systems. Documentation and workflow information systems. Decision support systems. Cooperation and communication, cooperation and knowledge exchange: groupware. Knowledge in project management systems. Consumer knowledge organization: CRM systems. Intranet portals for storing and searching knowledge: Wiki. Organizational learning. E-learning portals: Moodle. Value networks and intellectual capital of the organization. Enterprise search platforms: Apache Solr, ElasticSearch. Knowledge Management in Software Development, Git. Decentralized and collaborative knowledge management, crowdsourcing. Artificial intelligence and knowledge management: insight engines, augmented intelligence.

Practical teaching:

Knowledge management in information systems design: UML. Ontologies: RDF, RDF schemas, Web ontology language – OWL. Web crawling and scrapping. Creating a knowledge map (Python). Document and business flow management: Alfresco. Wiki intranet portal: BlueSpice, MediaWiki. Consumer Relationship Knowledge Management: SuiteCRM. Knowledge Management in E-Learning: Moodle. Project management systems: OpenProject. Preparation of a seminar paper: knowledge management project for a real organization in Alfresco, SuiteCRM, Bluespice, MediaWiki environment.

The course aims to introduce students to modern methods, software concepts and Internet technologies for managing knowledge flows in e-business.

The student has mastered the methods, concepts, internet technologies and software tools for knowledge management in e-business. The student is competent to develop knowledge management systems to support private (digital workplace) and shared (digital commerce) business processes of the company.

1.B. Radenković, M. Despotović-Zrakić, Z. Bogdanović, D. Barać, A. Labus, E-business, ISBN 978-86-7680-304-0; Faculty of Organizational Sciences, Belgrade, 2015.
2. Milton, N. & Lambe, P. (2019). The Knowledge Manager’s Handbook: A Step-by-Step Guide to Embedding Effective Knowledge Management in your Organization, Kogan Page; 2 edition, ISBN-10: 0749484608.
3. Liyang Yu, (2016). A Developer’s Guide to the Semantic Web, Springer; Softcover reprint of the original 2nd ed., ISBN-13: 978-3662506523.
4. Meier, A. & Kaufmann, M. (2019). SQL & NoSQL Databases: Models, Languages, Consistency Options and Architectures for Big Data Management, Springer Vieweg; 1st edition, ISBN-10: 3658245484
5. Kleppmann, M. (2017). Designing Data-Intensive Applications: The Big Ideas Behind Reliable, Scalable, and Maintainable Systems, O’Reilly Media; 1 edition, ISBN-10: 144937332.
6. Materials in e-form, from the e-learning portal www.moodle.elab.fon.bg.ac.rs.